Meet The Team

Introducing our Frampton House care team.
Our passionate and professional team help make every day at Frampton House special

Manager

Emma Harvey

Emma joined Frampton House in 2000 at the young age of 17 for two years before going to university. Emma went on to work at other care homes in the area she then lived in, Reading. She enjoyed working as an Activities Co-ordinator and as a Care Assistant gaining NVQ Level 3 in Health & Social Care.

Emma eventually moved back to her hometown, Boston in 2016 and was immediately welcomed back to Frampton House as a Senior Care Assistant. Emma progressed to Care Co-Ordinator. Recognising how well Emma was doing she was promoted to Deputy Manager working alongside the management team in the office.

In March 2020 Emma began her role as Acting Manager, she has shown such great management skills and decided to begin her Level 5 Diploma in health and social care.
Emma has been a breath of fresh air offering a caring service to our Residents and continued commitment to support her team and her co-workers

Assistant Manager

Jo Clarke

Jo first came to work at Frampton House in March 2007 carrying out general office administration duties and overseeing the Purchase and Sales ledger side of Accounts. I left to go work for my brother’s company in June 2014.

I returned to Frampton House in December 2017 resuming my role as before. A change of circumstances in March 2020 gave me the opportunity to progress to be the Finance Manager dealing with all aspects of the home’s finance. I continue to carry out all the general office administration, maintaining The Homes Guide & Statement of Purpose and keeping Resident’s family members up to date with newsletters. I also assist the Homes Manager with the day to day running of the home and oversee all the maintenance concerns, which involves liaising with Contractors ensuring that the homes upkeep is maintained and compliant with all legislation and regulations with external Auditors which runs in line with CQC and Safeguarding to protect our vulnerable Adults that we support and the employees of Frampton House.

Care Co-ordinator

Donna Miles

Donna joined the Frampton Family in 2020, the day of the Pandemic Lockdown announcement, starting as a part of the Senior Care Assistant team, then progressing to the Care Co-ordinator after 9 months of being at Frampton House.

She has been in the care environment over 16 years, having started as a care assistant with Learning & Physical Disabilities, which involved liaising with Social Workers, Medical Professionals, Physiotherapy teams, Speech & Language Teams, Occupational Therapists, Safeguarding Adults organisations and CQC.

Donna enjoys meeting new people who have become vulnerable and require support, learning about their health needs and listening to their personal experiences of growing up in life.

She will then formulate a personalised care plan which promotes their independence, dignity, and equality, to ensure that the individual's care is paramount and is fulfilled by the care team of Frampton House.

Activities Co Ordinator

Lynsey Reilly

Lynsey believes that Mental and emotional well-being: Engaging in meaningful activities helps residents maintain a sense of purpose, identity, and self-worth. It promotes mental stimulation, reduces boredom, and enhances cognitive abilities. Meaningful activities can boost mood, reduce anxiety and depression, and improve overall emotional well-being. Social interaction: Participating in meaningful activities encourages socialization and fosters connections among residents. It provides opportunities for engagement, conversation, and companionship, which can combat feelings of loneliness and isolation. Many of our activities involve physical movement and exercise, which are vital for maintaining physical health and mobility. Engaging in meaningful activities can help maintain and improve cognitive functions. Which can enhance memory, attention, problem-solving skills, and creativity. Meaningful activities enhance the overall quality of life for residents in care homes. By providing purposeful and enjoyable experiences, residents can experience fulfillment, joy, and a sense of accomplishment. Meaningful activities contribute to a positive and enriching environment that supports residents' emotional, social, and physical well-being.

Four Senior Carers assist the Managers in the smooth running of the home. A team of Care Assistants who cover the home throughout the day and night, to support all residents. We also employ two cooks, kitchen assistants, two activities coordinators, housekeepers and a full time Maintenance Manager that maintains the garden and interior of the home to a high standard.

We are committed to achieving the National Standards with regard to staff training and all members of care staff have gained NVQ Level 2 in Health & Social Care. Some care staff have also achieved NVQ Level 3. Senior Carers have achieved NVQ 3 in Health & Social Care.

All staff are trained in the following:

Care Certificate
Moving and Handling
Health and Safety
Fire Training
Basic Food Hygiene
Safeguarding of vulnerable Adult

Mental Capacity Act
Infection Control
Customer Care and Dementia
Equality and Diversity
Challenging Behaviour
Palliative Care

Various staff have attended individual courses such as Understanding Parkinson’s, Heart Disease Awareness, Stroke Awareness, Epilepsy, Delirium, Incontinence and Diabetes.

Our staffing levels are in line with current legal requirements set out by the National Care Standards Commission.